Refund policy

Returns and free help with an order

Our shirts are printed to order. We do not operate a physical return service: you keep the item. Please do not send goods to Printify, a print provider or any address shown on the parcel.

Damaged, defective or misprinted items

If your item arrives damaged, defective or with a print error, contact us at codecraftscreationbrand@gmail.com or through our contact page. Include your order number, a description of the issue and clear photos of the item and affected area. We will review the issue and arrange a suitable remedy at no additional cost, such as a replacement. You do not need to return the original item.

Wrong size

If the size is wrong, contact us with your order number, the size ordered, the size received and the size you need. Where relevant, include a photo of the size label or garment measurements. We will help resolve the sizing issue at no additional cost, without asking you to send the item back. Please use our size guide before ordering.

Change of mind and order changes

We do not offer a voluntary return service for a change of mind. If you need to change or cancel an order, contact us as soon as possible. We will check whether production has started; changes cannot be guaranteed once an order is in production.

Refunds

If a refund is agreed or required by applicable law, we will confirm it by email and issue it to the original payment method. Your bank or payment provider may need additional processing time.

Existing orders and your rights

This policy applies to new purchases from October 22, 2026. Commitments made under the policy in effect when an earlier order was placed remain applicable to that order. Nothing in this policy limits any mandatory consumer rights or remedies that apply to your purchase, including a right to cancel or receive a refund where required by law. Contact us to arrange the appropriate resolution.